Executive Summary template
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Executive summary
Q3 2026 performance review · Prepared for the Borcelle board
Revenue
$12.4M
+14% on Q2
Gross margin
46%
+3 points
New customers
3,820
+22%
NPS
61
+6
Key findings
1
Online is now 58% of sales. Growth came from returning customers, who order 1.8 times a quarter.
2
Margins improved on every range. New supplier terms saved $410K in the quarter.
3
Delivery is the main complaint. One in five reviews mentions late orders in the north region.
Revenue by quarter ($M)
9.8
Q4 25
10.4
Q1 26
10.9
Q2 26
12.4
Q3 26
Recommendations
• Open a second warehouse in the north by Q2
• Double the loyalty budget for repeat buyers
• Hire two senior engineers for the checkout
Prepared by Olivia Wilson, Strategy Office · Confidential
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